Information technology
Cybersecurity reinforcement
The democratization of technology usage within Klabin is important for business competitiveness. However, the entire process must be conducted in a secure manner as far as systems and information are concerned. To guide the Company in building a cybersecurity culture, Klabin has guidelines on posture, best practices, and necessary duties for preventing and mitigating cyber risks and attacks. The content is based on the ISO 27001 and IEC 62443 standards. Among the main actions on this front is the integration of cybersecurity into the manufacturing environment, with a focus on increasing the maturity of various processes.
Currently, Klabin is covered by cyber insurance, which, in addition to being an extra layer of protection, can be considered an external endorsement of the Company's cybersecurity processes.
In-house training
One of the KODS targets is to include 100% of direct and indirect employees in the digital language by 2030. The path to achieving this goal involves a comprehensive plan that encompasses lectures, workshops, dissemination of security videos, and attack simulations. The process is cyclical, constant and can be updated as new risks are mapped.
All of Klabin's own professionals must complete a cybersecurity training track available on the ENK Portal. Third-party employees, on the other hand, are introduced to the subject through a video presented at the time of integration.
In 2023, Klabin made progress in the rates of adherence to cybersecurity training:
89%
of direct employees were trained
40%
of indirect employees were trained
Additionally, three basic courses have been created and made available on the ENK Portal to qualify Automation team members. From now on, training will be required for new professionals of this area.
Advances in infrastructure
The start-up of the PM28 operation required efforts to prepare the industrial infrastructure and ensure equipment connectivity. To do so, it was necessary, for example, to double the bandwidth available in the offices.
Before the Covid-19 pandemic, Klabin had already begun an important movement of data migration to the cloud and continued the process over time. The initiative, which was fundamental to sustaining the Company during the remote working period, enabled advances in mobility and connectivity in various projects.
Projects
IIn 2023, Klabin created important initiatives for improving processes related to Information Technology and continued existing ones:
The initiative aims to review the Company's processes, with a focus on simplification and standardization in pursuit of operational efficiency, based on the SAP S/4HANA technological platform. The journey includes the transition to a more analytical approach, with a focus on market best practices and customization to achieve competitive advantages.
In the first half of 2023, opportunities for business and improvements that could support the project were identified. The team of experts is now focused on delivering the foundation that will support Klabin's growth over the next decade. Use of the new system is expected to begin in 2025.
This initiative consists of implementing a recognized software solution in the corrugated board market, Kiwiplan. It helps to increase productivity, reduce waste, and improve on-time delivery to customers. Additionally, the system allows full-time tracking of orders and the review and standardization of processes in the packaging plants.
The software was implemented in late 2022 at the Piracicaba Plant (SP) and it was also used in Jundiaí Industrial District (SP) and Betim (MG) in 2023. The results in all the plants are currently being evaluated. It is expected that the Figueira Project will also start operating with the implemented system.
This initiative outsources IT commodity services such as Help Desk and support services. The hiring of a specialized Company brings more diversification in the modes of service and allows the IT team to focus on executing strategic services, such as efficiency and expansion projects. The outsourced team took over in December 2023.
The search for efficiency goes hand in hand with governance and ensuring the controls required by the nature of the Company. Therefore, every improvement implemented considers the
cross-functionality of processes and the actual benefits of their adoption.
